Role
Live Chat Agent
The responsibilities of a live chat agent also called chat support, include answering clients and customers by using live chat or other direct means of communication to address inquiries, troubleshoot issues, and resolve concerns.
The significance of an excellent customer experience is paramount to business success and reputation. Proven to boost customer service ratings and satisfaction levels by providing agile and unparalleled convenience for customers, live chat support is a function you can't afford to ignore. A large chunk of chat agent tasks can be completed online, which makes them well-suited to being done in an offshore environment.
Don't lose sales because you can't respond to all your customer's queries. Outsource your live chat support from The Lead Enquiry’s list of BPO service providers. Our partners’ live chat agents are more than ready to deal with your clients 24/7, market your products and services to visitors, attend to every client's concerns immediately, and communicate with your existing and potential customers in real time.
Qualities and Skills of a Live Chat Agent
Live Chat Agents must possess the following qualities and skills, including but not limited to:
- Updated with changes to company policies and product information
- Familiar and knowledgeable with the identity of the business and the products and services it offers.
- Can keep track of consumer data
- Adept in using Customer Relationship Management (CRM) software
- Capable of referring and pulling up relevant information to help elevate the customer experience
Why You Should Outsource Live Chat Agent Roles Offshore
Companies are able to appreciate the benefits that come from outsourcing live chat agent duties including:
Cost advantage
Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.
Save time
Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.
Access to experts with specialised skills
The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.
Expert support
Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to clients worldwide.
Focus on core areas
Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.
Optimise business availability, flexibility and overall efficiency
Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.
Better and faster services
Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.
Increased customer satisfaction rates
Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.
