Role
Content Moderator
User-generated content and social networking have revolutionised the rules of business. Virtually every type of corporation, from manufacturing to media, now navigates the space of social media to interact with and engage their clients on a daily basis. However, the real-time and raw nature of social media and the constantly changing legal landscape has made moderation a pressing and profound concern for companies seeking to safeguard their brands. This, in turn, has furthered cost pressures for companies already looking to make the most of limited resources.
At The Lead Enquiry, we empower businesses to magnify their resources beyond expectations by providing professionals with rich domain expertise in content moderation. We’ll connect you with content moderators who evaluate user-generated content such as text, images, video, audio, and metadata to aid organisations' online appearance. Content moderators now enforce community policies to protect the online visibility of organisations and create a safer end-user experience.
- Social Media Moderation
- Profile Moderation
- Website Moderation
- Image and Video Moderation
- Community Moderation and Management
- User-Generated Content Moderation
- Forum Moderation (identifies if a user’s post meets the guidelines of the platform and the group)
- Profanity/Offensive language/Spam comments Filtering
- Protect the business’ reputation by promoting a positive and strong community for a brand
Qualities and Skills of a Content Moderator
Content Moderators must possess the following qualities and skills, including but not limited to:
- Always active in online communities
- Broad exposure to various social media channels
- Keen attention to detail and spotting errors
- Have a better self-judgement
- Linguistic experience
- Good communication
- Can manage time efficiently
- Capable of multitasking
- Resilient
- Courageous and brave-hearted
Why You Should Outsource Content Moderator Roles Offshore
Companies are able to appreciate the benefits that come from outsourcing content moderator duties including:
Cost advantage
Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.
Save time
Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.
Access to experts with specialised skills
The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.
Expert support
Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to clients worldwide.
Focus on core areas
Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.
Optimise business availability, flexibility and overall efficiency
Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.
Better and faster services
Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.
Increased customer satisfaction rates
Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.
