Web Analytics Made Easy - Statcounter
The LEAD Enquiry - Outsourcing Marketplace

I want to be a partner service provider with The Lead Enquiry Click Here

Team

Contact Centre

A contact centre service is a type of customer service offered by businesses. Contact centres provide assistance to customers who have questions or complaints about products or services they have purchased or help with their orders. Some contact centres also offer other services, such as marketing or sales.

Contact centres have a wide range of customers, from small businesses to large multinationals. They can be found in all parts of the world and typically employ a team of customer service professionals.

The decisions of your company have the control to shape customer behaviour and ultimately generate sales and revenue. That's why it's essential to provide outstanding service at every turn in the customer journey.

At the Lead Enquiry, we make sure that our trusted service providers always bring top-notch remote contact centre agents that are available 24/7 and just one click away to attend to your client's queries and needs. This, in turn, can boost your customer acquisition and retention rates and enhance your margins and profitability.

What to Outsource

Customer Support roles that you can outsource can include, but is not limited to:

Why You Should Outsource Customer Support

Considering alternative resourcing strategies, like outsourcing, is a way corporations can open up to a wide range of quality talent and reap the following advantages:

Cost advantage

Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.

Save time

Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.

Access to experts with specialised skills

The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.

Expert support

Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to clients worldwide.

Focus on core areas

Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.

Optimise business availability, flexibility and overall efficiency

Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.

Better and faster services

Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.

Increased customer satisfaction rates

Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.

Let’s connect you to the right BPO service provider offshore and reap the following benefits:

The LEAD Enquiry - BPO Outsourcing

Scale your business today by leveraging outsourcing. Contact us.