Team
Back Office
Back office support services are your company's operations and functions that are not seen by clients. While these job roles do not directly fall under the description of customer service, they are accountable for streamlining and enhancing the customer's experience (CX) to ensure that front office staff members have access to necessary resources. After all, clear and compelling content, well-designed websites, and flawless data all contribute to improving the customer journey. They also engage in administrative tasks necessary to ensure fast and efficient operations for sales and client-facing teams.
What to Outsource
Back office support can complete array of task which involves, but is not limited to:
- HR and recruitment
- Payroll and finance management
- Administrative and technical support
- Data cleansing
- Content moderation
- Data entry and processing
- Social media management
- Web development
- Graphic Design
- Marketing and creative services
- Order management
Although your back office doesn’t relate to your core business model, they serve a vital role in your overall business performance as they can’t operate properly if these functions don’t run smoothly. Hence, it needs effective management from professionals.
By outsourcing at The Lead Enquiry, this job can be carried out by one of our BPO partners' prominent remote teams that has domain expertise and skills to assist you in your back-office needs and can also be completed digitally through their advanced technological tools, making it well-fitted to be performed in an offshore environment.
Why You Should Outsource Back Office
Considering alternative resourcing strategies, like outsourcing, is a way corporations can open up to a wide range of quality talent and reap the following advantages:
Cost advantage
Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.
Save time
Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.
Access to experts with specialised skills
The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.
Expert support
Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to clients worldwide.
Focus on core areas
Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.
Optimise business availability, flexibility and overall efficiency
Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.
Better and faster services
Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.
Increased customer satisfaction rates
Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.
