Role
Customer Service Representative
Customers decide on the fate of your business, figuratively. You either see your competitors getting a hold of their loyalty or retaining them. Maintaining a harmonious relationship with your consumers and clients can be stiff, especially if you are still building a foundation for your eCommerce presence. Working with a trusted BPO partner is the smartest way to go.
At The Lead Enquiry, we’ll connect you with customer service representatives who are the first point of contact that takes charge of liaising with clients thru cutting-edge multichannel and omnichannel communications, managing a variety of customer inquiries, processing order requests, and utilising CRM databases in troubleshooting any issues for customers. They are also knowledgeable in providing information on any upcoming or existing products or services of your business and more than committed to serving you round-the-clock, anytime, anywhere.
Qualities and Skills of a Customer Representative
Customer Service Representatives must possess the following qualities and skills, including but not limited to:
- Persuasive
- Adaptability
- Customer-centric
- Empathy
- Ability to use positive language
- Clear communication
- Self-control
- Patient
- Responsible
- Attentive
- Effective listener
- Can manage time
- Willing to improve
- Knowledgeable
- Proactive
Why You Should Outsource Customer Service Representative Roles Offshore
Companies are able to appreciate the benefits that come from outsourcing customer service representative duties including:
Cost advantage
Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.
Save time
Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.
Access to experts with specialised skills
The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.
Expert support
Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to clients worldwide.
Focus on core areas
Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.
Optimise business availability, flexibility and overall efficiency
Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.
Better and faster services
Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.
Increased customer satisfaction rates
Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.
