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The LEAD Enquiry - Outsourcing Marketplace

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E-Commerce outsourcing is contracting with a third-party to provide eCommerce services. These services can include managing online sales and customer data, developing and managing online stores, providing web development and design services, or performing other related tasks.

The eCommerce market is booming as the COVID-19 pandemic increased online sales globally. Consumer buying patterns and lifestyles have changed, allowing them to shift from purchasing from mortar stores to online. eCommerce businesses must grasp this new reality and adapt their current business model to meet consumer expectations, needs, and demands, or sacrifice being left behind.

By outsourcing from The Lead Enquiry’s service provider partners, you can keep up with the anticipated growth, save costs, have access to a global pool of premium talent at hand, enhance your business efficiencies, and scale to meet demand. We also strive to deliver the excellent services as possible by partnering you with outstanding BPO companies across the globe. Our service provider partners provide businesses with a competitive advantage by integrating cutting-edge technologies like personalised shopping experiences through virtual assistants, advancements in payment modes and implementing omnichannel business models.

Why You Should Outsource E-Commerce Services Offshore

Cost advantage

Outsourcing can save your business money by getting your daily repetitive tasks finished at a lower cost and at a higher quality as well. It can also significantly reduce your overhead costs from employment, office space, equipment, infrastructure and technology expenses as you no longer need to maintain an in-house space since outsourced staff can work offsite, pay offshore employees to work in those services, and streamline your own technology.

Save time

Outsourcing enables you to free up the hours you constantly spend on doing repetitive tasks and lets you allocate more time towards other, more profitable aspects.

Access to experts with specialised skills

The remote staff employed in outsourcing companies like The Lead Enquiry’s service provider partners are highly-educated, professional, and well-versed in their respective business areas, as well as proficient in managing the business needs of corporations that want to offshore.

Expert support

Our BPO partners’ remote staff are adept in providing advice and insights at each stage of the outsourcing process, which then can help your company get the best out of your outsourcing journey and make sure it is honed for growth and success. Furthermore, our partners also integrate first-class business practices perfected over the years by catering to our clients worldwide.

Focus on core areas

Outsourcing your business functions can free your energies and allow you to concentrate on investing in research and development, building your brand, and providing higher value-added services.

Optimise business availability, flexibility and overall efficiency

Outsourcing allows your business to become more flexible and efficient by providing round-the-clock support and availability anytime, anywhere to your clients.

Better and faster services

Outsourcing can help make your service offerings better with premium quality deliverables to minimise the lead time it takes for your product before it reaches the marketplace. Therefore, you would be faster in converting your ideas into products and better at distributing the value-added proposition.

Increased customer satisfaction rates

Outsourcing can enhance your client satisfaction by increasing your company's availability to customers, rendering your clients access to expert services at their convenience and improving the quality of your customer interactions and engagements.

The Functions in E-commerce You Can Outsource

Customer Service

Administrative Support

Bookkeeping or Accounting

Payroll Processing

Live Chat Support

Inbound Order Taking

Outbound Sales Support


Graphic Designing

Social Media Marketing

Digital Marketing



Quality Assurance

Frontend and Backend Web Development

Software Development

Data Analysis

Technical Support

Let’s connect you to the right BPO service provider offshore and reap the following benefits:

The LEAD Enquiry - BPO Outsourcing

Scale your business today by leveraging outsourcing. Contact us.