Table of Contents
- What is Telemarketing?
- What is a Telemarketer?
- The Responsibilities and Duties of a Telemarketer
- Requirements and Skills That a Telemarketer Should Possess
- What is Telemarketing Outsourcing?
- 4 Common Kinds of Telemarketing Activities
- The Significance of Offshoring Telemarketing in Businesses
- Why Outsourcing a Telemarketer is Best for Your Business
- Ways On How To Outsource The Best Telemarketers in 2023
- Conclusion
As the world continues to rapidly progress and evolve along with companies making their way to the future of work, so do their business methods and strategies. For one, the telemarketing industry is constantly changing, and in 2023, it is becoming more competitive than ever. As a result, businesses, especially small to medium sizes, must be able to source top-notch telemarketers for their campaigns and will need a strong telemarketing team to stay ahead of their competitors in this new landscape.
Outsourcing telemarketers from a business process outsourcing (BPO) firm can be a precious asset for companies looking to optimise their operations, get ahead of the game, ensure that their telemarketing efforts are successful, and maximise their profits. It is also the most time and cost-effective approach to access cutting-edge software and experienced professionals who understand telemarketing without investing in costly additional in-house staff, office spaces, technology, and many more. However, finding quality BPO telemarketers can be challenging too. Do not worry! With the help of an excellent outsourcing marketplace, The Lead Enquiry, you can get the most adept ones without breaking a sweat.
Keep reading this blog post as we discuss how your business can offshore the best telemarketers in 2023 to help you with your outsourcing journey. But before that, we will also tackle the necessary details of telemarketing.
Let’s jump right into it.
What is Telemarketing?
Telemarketing is a direct and sales marketing technique corporations use to contact prospective customers and talk to them about their products and services. Traditionally, it is via phone–but nowadays, businesses also use video conferencing, especially in more advanced stages of the purchasing process.
This approach aims to bring brand awareness, spark the audience’s interest, create curiosity around the brand’s offerings, and convert leads into paying customers.
What is a Telemarketer?
Telemarketers are professionals talking to prospective buyers over the phone or via web video to sell products and services or solicit donations. They usually handle cold-calling people to sell products or solicit donations. To attain this, they need a script that can offer information about what they provide or how it engagingly benefits the client.
The Responsibilities and Duties of a Telemarketer
- Tracking customer contact lists
- Answer incoming calls from prospective customers.
- Refer to scripts to render information about the product’s features, prices etc., and elucidate the advantages or benefits.
- Cold call prospects through a given phone directory to sell products and services
- Persuade the customer to purchase by demonstrating how products or services meet their needs.
- Ask relevant questions to understand the client’s requirements.
- Record the client’s personal information accurately in a computer system.
- Keep records of sales and calls and document necessary information.
- Getting payment information if necessary.
- Deal with doubts or complaints to secure the business’s reputation.
- Go the extra mile to reach sales quota and institute future sales
Requirements and Skills That a Telemarketer Should Possess
- Commendable experience as a telemarketer or the same sales/customer service job role
- Proven track record of favourably meeting sales quotas, preferably via phone calls
- Proficient in English
- Excellent communication and presentation skills
- Adept in dealing with complaints and negotiations
- Patient and able to handle customer rejections
- Working knowledge of pertinent computer programs, such as CRM software, as well as telephone systems
- Results-oriented and persistent
- High school diploma (BSc/Ba is a bonus!)
What is Telemarketing Outsourcing?
It is a powerful business strategy to employ a BPO service provider to do a specific direct sales and marketing method. The salespersons or telemarketers from the third-party company will virtually contact prospective clients to render your products or services through phone conversations or web conferences.
Aside from upselling and cross-selling, companies can also use telemarketing to utilise different outbound services. Some of which are lead generation, cold calling, appointment setting, market research, survey, lead qualification, debt collection, lead list updating, and many more.
4 Common Kinds of Telemarketing Activities
Outbound
Telemarketers here actively search for and reach out to potential customers and existing target audiences via outbound telemarketing calls, called “cold” calls, to offer a product or service.
Inbound
These are known as “warm” calls, as clients will usually submit an interest form online or are already familiar with the company.
As such, these are telemarketing calls when a client raises questions or queries about products or services as prompted by sales or advertising efforts. For instance, they have seen it in advertisements or other sales campaigns of your business.
Lead generation
This process is a proactive sales approach that includes labelling and creating potential consumers interested in a brand’s offerings. In essence, this is a collection of intelligence about the profiles, demographic data, and brand prospects’ interests.
Sales
These are trained telemarketers or salespeople who engage in a persuasive activity. For example, they aim to close a client deal over the phone.
The Significance of Offshoring Telemarketing in Businesses
You might have heard about telemarketing outsourcing when looking for a more robust, reliable, and agile process to extend your consumer reach. Yes, telemarketing is one of the effective techniques that companies from different industries, even small ones, use. But what makes this area of their organisation even greater is outsourcing it.
The significance of outsourcing telemarketing dramatically relies on the many advantages it offers. One of which is that telemarketing offshoring helps businesses save time, effort, and costs. It may seem trivial to some, but it isn’t for a company owner, especially SMEs. In doing business, it is always essential to maximise all resources.
Never underestimate it. Even if it is only through a phone call, you can gain important information from your prospective clients. The primary secret here is offshoring a company with a telemarketer with solid knowledge of this field. These data can be of big help to your corporation. If the prospect says no to whatever you offer, you can still get something from them. You can utilise these data to boost the way you do telemarketing or even for your entire company. When you do it right, it can be your path to getting a fortune.
Why Outsourcing a Telemarketer is Best for Your Business
- You can save time because outsourced professionals are already adept at telemarketing and can do the job effectively.
- You get to save money as you no longer need to invest in employment costs, salary, tools, software and office space.
- You can gain a competent team that has a certain skill set to do it well.
- You get to save energy efficiently as you can hand over the job to a BPO telemarketing firm that guarantees to grow your sales leads and appointments.
- You can enjoy their flexibility as they can handle any setbacks, quickly adapt to changing demands and tweak their management that suits your needs.
- You get the benefits of monitoring and quality control.
Ways On How To Outsource The Best Telemarketers in 2023
You’ll be well on your way to implementing your first outsourced telemarketing campaigns successfully this 2023 by following our eight-part tips! Let’s delve into each step in this process.
Have clear goals and objectives
You would only build a home with blueprints. Forming an outsourced telemarketing team is no different. So to get the most out of your external team of sales telemarketers, you must be clear on your goals and objectives. Whether your business concentrates on engaging clients at the upper or bottom of the funnel, having a clear objective is crucial. You can’t find the right team without knowing what you plan to attain.
Clearly identify your needs
Determine what kind of services you will need. For example, outbound telemarketing involves appointment setting, sales prospecting, and lead generation. On the other hand, inbound telemarketing may include customer registration, customer service, and order processing.
Find the right partner by seeking expertise and experience
After determining your goals and objectives, it’s time to find the best BPO vendor partner to help you crush your goals. Before employing an outsourced telemarketing firm with external telemarketers, it’s essential to do your research.
Consider the following points:
- Profile of the outsourcing company
- Social networking sites
- Portfolio or past works
- Average call volumes
- Customer response times
- Any staff feedback
- Customer reviews
- Rates of that BPO company
Always remember that it’s best to cross-check your selected outsourcing partner’s credentials and background to measure their capabilities. More so, find out what they can do to support your telemarketing efforts based on the results you want to accomplish.
Choose your CRM tool wisely
Your (CRM) platform is critical to your team’s success. And that’s why it’s essential to find one that can build a customer relationship, help with customer retention smoothly, and direct target boosted sales for your sales team.
Obtain an issue/escalation process
It’s vital to have a boosted process for offshored teams to follow in times when challenging calls happen. Obtaining an issue or escalation process can guide your team, enhance your staff experience, strengthen your consumer journey, and render solutions effective for you and your BPO provider.
Clearly demonstrate all workflows and processes
Generating workflows and processes that are easy to follow eradicates assumptions out of your external provider’s hands and enables them to concentrate on performing their services. Assure that your offshored telemarketers will respond like a team, even if they are miles away with set workflows and processes.
Be welcoming to suggestions
You should also be open to exploring new perspectives and fresh ideas coming from your BPO outsourcing partner when you offshore third-party telemarketers. An outsourcing company offering telemarketing services will know which areas in your campaigns need changes or tweaks.
Instil transparency and proper communication
Proper communication and transparency is always the key to any successful outsourcing pursuit. A good BPO provider will keep you informed about your telemarketing campaigns’ progress or if there is any issue.
Conclusion
In hindsight, the need for effective telemarketing services and strategies this 2023 increases as the field constantly evolves with rising competition in the market. This is especially true as drastic changes in our world are unstoppable, and businesses are heading towards the future of work.
Outsourcing telemarketing is a valuable tool for growing your company. With the right telemarketers, you can effectively reach potential customers, expand your reach, maximise your sales, and boost your overall success. It is also the best way to avoid the expensive means of hiring additional in-house employees, office spaces, and technology, allowing you to save money, time, and resources.
However, finding the best-outsourced telemarketers needs careful time for planning. To offshore the best telemarketers in 2023, it is essential to take the time to identify and engage a reliable third party with a proven track record of success by considering factors like background checks, reviews from other clients, and a lot more when making your decision. Doing so, you’ll be on your way to employing the right people at the right time to handle your telemarketing needs and convert potential leads into paying customers!
Revolutionise the way you do business to keep your organisation afloat. Leverage telemarketing as one of your marketing and sales strategies and get the most out of your telemarketing campaign by employing a BPO outsourcing company for excellent results. The Lead Enquiry can become the bridge between you and your best-outsourced telemarketer. Contact us today.
