Many startups wish to grow big as they get more demand from the market. However, they pause their plans because they lack the resources they need for their next big steps. There’s no point in holding back from expanding your businesses now. You also don’t have to be one of the startups that failed just because of the lack of capital. Today, you can get a workforce to do your daily operations at a reasonable cost. Not only that, but you also get to use the IT resources and processes of a trusted third party on top of its efficient teams. With that said, this article will show you exactly the 7 best services to outsource in 2022 for your startup.
The Best Services You Shouldn’t Miss to Outsource in 2022
Customer Service and After-Sales
Customer Service
If you have ever bought something from giant companies like Apple and Amazon, you will notice that their customer service is great because they communicate with you throughout the process, and provide you with great products. They are not only excellent in communication, but they are also consistent. Their customer service is one of the reasons why people choose to buy from them.
However, we have all had a bad customer experience. Whether it was the wait time, the sales associate, or the quality of the product, you probably have left feeling dissatisfied several times. The same goes for your customers. They might have experienced this with other brands too. With Help Desk Outsourcing, you can make use of their IT infrastructures and proven and tested communication processes.
After-Sales
After-sales service is an invaluable part of the customer’s experience with a brand. This is the point where your company delivers on its promises: making good on guarantees and repairing or replacing a product when it breaks down. It also involves a series of actions required by the seller, who is to deliver the product brand new, that is to the buyer, to ensure the operation of the product and to correct possible failures. A good after-sales service is a must because it can help to retain customers and create brand loyalty. The core of after-sales service is to extend the life of a product by offering quality service and support.
To have a successful after-sales service, you will also need the right web integrations to process returns and refunds. You will also need an integration that will allow your team to instantly connect with logistics and shipping for address modifications. These will require complex setup and strict maintenance to ensure customer satisfaction.
In the world of customer service, your customers are the most important thing you have, and the reason you have a business. This means that you have to put their needs first and you can do that with the right team. The best thing you can do is to outsource your customer service and after-sales support team from offshore BPO companies and save your financial resources. On top of that, you can also save yourself from the headaches of micromanaging your customers’ happiness.
Logistics
If you plan to place fulfillment warehouses in different places or even outside your country, then outsourcing logistics is just right for you. Logistics is one of the best services to outsource in 2022 since it is everything that is involved in the process of moving products from point A to point B. It involves the packaging, the moving, the storage, and the unpacking. It is usually done by trucks, ships, and planes, but it can also be done by railways in some cases. The biggest companies in the world today, such as Walmart and Amazon, use logistics to move almost everything that their customers buy.
The job of a logistics employee is to make sure that all of this happens without any trouble. If a product arrives in poor shape, then the logistics employee needs to ensure that all of the problems are fixed and that the product is shipped out again without any damage. The logistics process has been around for quite some time, which means that it is not going anywhere. It is constantly adapting to the ever-changing market, and it’s hard to keep up when you start your own logistics from the very beginning.
When you outsource these tasks to the experts, you won’t have to start from scratch anymore. Plus, since it would be hard to monitor staff that will handle these hazardous and crucial tasks, it is only right to entrust the work to an offshore logistics company.
Data Research
Data research is one of the best services to outsource in 2022 because it is a field that is becoming increasingly important in our day and age. It focuses on analyzing data to inform key business decisions. It involves a wide range of business professionals, like marketing professionals and customer service professionals.
The collection of data is what makes your favorite websites run. Data is generated by your computer’s network connection, your mobile device, and your GPS location. The real power of it lies in analysis and visualization. Data researchers who are well-experienced, trained, and educated about the field can provide you with the data you need. These researchers are responsible for collecting, storing, and analyzing this information. They then turn the data analytics into charts, graphs, and tables in hopes of finding useful information.
Data Research Outsourcing is ideal if you are running big ads and want to optimize your lead generation from them. You can easily get a reliable and well-vetted data analyst from an offshore BPO contact center.
Admin Work
Admin tasks are so easy to forget when you’re busy with your regular tasks. You know you need to do them, but you just don’t know where to start. The best way to go about it is to create a to-do list with all the admin tasks and have a virtual assistant do them for you. Also, try to be as specific as you can when you are writing it. Make sure you are creating a strategy each week so you can get them done.
Give them the repetitive tasks that need to be done to keep your business and your clients happy. There are many different types of admin tasks. You need to know what they are so that you can make the most out of your outsourced virtual assistant. Admin tasks are those that are typically behind the scenes and are not customer-facing, such as client management. Typically, they also include HR tasks, such as updating employee records, and operational tasks, like updating workflow and documentation.
When you have an outstanding virtual assistant who knows what she’s doing, rest assured that you can make the most out of your time and be more productive.
IT Tasks
The management of an information technology department in a company is crucial for the success of your startup. This specialized department will take care of all the administration and operation of IT applications in your company. It is responsible for the management and maintenance of software, hardware, networks, and communications systems. The department usually contains different teams to carry out different tasks. In every department you have, you will need an in-house IT team that will maintain and improve your systems, for your team’s productivity and employee happiness.
Outsourcing your IT team gives you the leverage to apply the newest software systems to your daily office work and operations. You will also have IT experts at your beck and call who will maintain your e-commerce websites for your online store and digital marketing strategies.
Sales
As your company grows, managing your sales team also becomes difficult. To make it more manageable, outsourcing your sales management is the way to go. You can do this in two ways: fully outsourcing to a sales agency, or hiring a sales manager and letting him work with a sales agency.
Sales outsourcing is becoming a pretty big trend in today’s business world. Companies no longer have the resources to keep a large sales team, so many of them are turning to outsourced sales. This process allows companies to focus on their core products and services while outsourcing the sales part.
Marketing
Last but not least on the list, digital marketing is one of the top services to outsource from offshore BPO centers this 2022. Every business is not missing the webmasters, content creators, writers, and graphic designers to boost their brands. You can easily outsource short-term marketing activities like Google Advertising from our offshore BPO industry partners too.
Benefits You Get When You Outsource This 2022
You’ll Stay Ahead of Your Competitors
A lot of them are not outsourcing yet. Why? It’s because they don’t know where to look for trusted and well-vetted outsourcing partners. Since you’re here, you can easily access BPO offshore contact centers across the globe and ask for quotes. You can reach them through your excellent outsourcing marketplace.
When you outsource and optimize other people’s time early, you also get outstanding results as soon as possible. You’ll climb into the industry ladder in no time.
Earlier Scaling of Your Business
You achieve a lot more when you have a team that contributes to your company’s growth and success. You’ll have the helping hands you need to generate more leads, make more sales, and create more investments. You can always start by outsourcing someone who will create a website for you, keep it running, and have it attract more leads to your web. Getting a webmaster, content writer, and graphic designer is much recommended for starters.
While scaling can refer to growing a business, it can also refer to changing the way a business does things. When your business scales, you are also making changes to satisfy your customers. You can do that by leveraging your outsourcing partner’s advanced technology and processes.
You Get to Play Like the Big Companies
Once you’ve outsourced the best tech-savvy A-players out there, you can also get the leverage of automating everything. From order placing to customer service, you can count on AI or Artificial Intelligence to do the work for you.
Even for email marketing, you can communicate to thousands of people in just a few clicks and use AI, later on, to talk to your potential customers. Outsourcing today provides you with all the means to attract and accommodate a much larger audience than what you’ve expected.
Better Return On Investment
Outsourcing now also means that you get your ROI in no time since it is more of an output-based system. Automation lets all your plan executions happen faster, which drives to a faster return on your investment.
Wiser Spends
Since you get lesser overhead costs with outsourcing while still remaining productive, your company earns more while spending less. You can save more out of your profit and invest them in things that matter more such as production, store expansion, and education.
You Get More Personal Time to Work on Your Business and Corporate Strategies
Just keep on entrusting things that you’re not adept at to others and focus on your strengths. Having a workforce of talented and intelligent individuals will bring your company on top. This is simply because you can put more on the table now by focusing on planning and executing strategies that will keep the business fuel going. Taking this action keeps you moving forward and proves that your plotted strategies are feasible and profitable.
Conclusion
Outsourcing has been on the rise since last year, and it will continue its peak this year. Many companies outsource their teams because it is a cost-effective way to get the job done. Plus, when you outsource teams that are focused only on your brand, you can expect more productivity and growth on your end. Outsourcing from a third-party service provider surely has its advantages compared to freelancing.
Now that you already have the list of the best services to outsource in 2022, all you have to do is partner up with one of the well-vetted and reliable Business Process Outsourcing contact centers offshore. You can access the best of them from your excellent outsourcing marketplace, The Lead Enquiry.
